My initial experience was not good. I almost missed my closing date because they dropped the ball and didn't set up my remote signing. Jamie was slow to contact me, and when I called her I realized that she did not arrange things the way I asked for. So I had to take off work at the last minute and drive to their Everette office which is an hr. drive to my workplace. When I asked her why she waited so long to contact me, she simply said she was too busy. I could have missed my signing date, and been deprived of my earnest money and house because she was too busy to contact me! The people in their Everette office were great. Also, Shante in the Silverdale's office was great.