BKCO was great for two reasons. The first is that their processes and tools were extremely clear and easy to use. We always knew what was expected of us and when. Secondly, they went above and beyond to ensure a smooth closing when we had a wire transfer fail. The president of the company personally worked with us to receive a check the morning of our closing and had everything set for key transfer by lunchtime. Needless to say, we wouldn't have taken possession of our home on the planned date if BKCO hadn't gone above and beyond to keep everything running smoothly.