I had a horrible experience with Beverly Hills Escrow as a buyer, and their negligence delayed our closure. It almost delayed earnest money as well, as their email was down during day 1 of 3 and they weren’t proactive about getting me that information in some alternate way. They were often dismissive or condescending when I had questions or concerns. But the biggest issue was when my bank sent the request for the final title report as we worked to close. That email was ignored for 24 hours, delaying loan approval by a day. I called the next day to find the escrow officer felt it “took too much time” to click the secure email links from Wells Fargo and she said if I wanted a quick response we would have to send details in plaintext. So not only was a near-term close deprioritized, but we were forced to use non secure means of communication just because BHE couldn’t be bothered to deal with secure email (which they expect others to do). As a result of the delay, my three day disclosure waiting period was delayed. It was not until 2 days before close that BHE informed all parties involved that because I was remote signing on Friday meant closing on Tuesday, not Monday. We have been in this process for 15 days. I’ve been remote this whole time and the location of the home didn’t move. THEIR SELLERS asked for the 25 day close. There was no excuse for not proactively informing us that LA does not allow same day sign and record, and no excuse for waiting so long that I couldn’t make travel arrangements during my first week of work. Furthermore, IT WOULD NOT HAVE BEEN AN ISSUE IF THEY HAD RESPONDED TO THE TITLE MAIL IN A TIMELY FASHION ON MONDAY. If that had occurred, I could have signed on Thursday when they FINALLY got around to informing us about this problem but by the time they did it was