Our whole home buying experience was great until we had to deal with this escrow company. The escrow officer assigned to us was so unprofessional. First, we had to call to see if our docs were available for signing. When we called, they were ready but she didn't even bother calling us to set an appointment. I really tried getting over it but then she missed the email stating that we wanted to use our Redfin refund towards closing cost...I didn't bother having them change the HUD as I didn't want to delay closing any longer. Then 5 days later after signing the closing docs I got an email requesting for statements which I had already sent them the week before. REALLY? A bad experience overall. I can't even think of anything good to say about this company.