Recent Reviews
Redondo Beach, CA
$575,000
Irvine, CA
$1,020,000
Irvine, CA
$800,000
Ladera Ranch, CA
$920,000
Tustin, CA
$685,000 • 1st Time Buyer
Whittier, CA
$585,000
Tustin, CA
$570,000 • 1st Time Buyer
Irvine, CA
$1,650,000
The main contention of the client which is not pointed out here is that they were upset that we did not close earlier than the contract close date of 05/09. The seller was unfortunately unable to close earlier than the contract date of 05/09. This was not an error on our end as we closed on the date called out for the contract and on our instructions. As far as the funds were concerned, the buyer initially only wire transferred the cost of the home (the purchase price) not including closing costs. We explained that they also needed to send their closing costs as well as their down payment. Most buyers will confirm the balance of funds needed before initiating their final down payment and this buyer sent the wire before doing so. We do take some responsibility for this as buyers are not always aware of the closing process, and it is our job to help guide them. I am not aware that there were any errors on the file as stated by client, and I feel that the client’s score of zero is a bit harsh as we specifically called the client after closing to clarify this matter. We also offered the client a discount as a good will gesture at the request of the Redfin agent on the deal. We strive for all parties to have a positive experience through the closing process, but we do understand that satisfaction is sometimes graded on perception and not solely on facts alone. Despite the buyer’s negative review, we hope that the buyer is in and enjoying their new home as this is truly the most important thing at the end of the day.
Irvine, CA
$590,000 • 1st Time Buyer