My property was closing while I was in Germany for work, so we had organized my wife to sign for me using power of attorney. I had signed all the papers around a month prior and was told everything was set for my wife to sign in order to close. I get a phone call 1 hour before my wife is to sign while in Germany with Sandra saying she found an error that she had missed on the POA docs and we might not be able to close, which would result in my mortgage rate expiring, loss of earnest money etc, an absolute disaster. Not only was there nothing I could do about the situation from Germany, but Sandra who was both the notary public and the escrow officer and thus both legally and morally responsible for the error immediately began blaming me for the mistake. At no point did she apologize or take responsibility, and to make matters worse she didn't even inform my agent of the matter or respond to her when she reached out to contact her. When my wife went in to sign she let me know that Sandra further assigned blame, and questioned why I would've made an error signing the documents, again not accepting any responsibility in the matter. Luckily the error did not end up blocking us from completing the purchase or the deal closing, but I cannot help but feel that Sandra was trying to hide her role and pressure us into accepting blame in case everything fell apart. Prior to this Sandra was fine to work with, but after the finishing experience I could never in good conscience recommend using Palm West Escrow to anyone it was truly a horrible ending to the purchase.