Prompt, thorough, and professional. Paul went through the inside of every room, opened every cabinet, and inspected in the attic/crawl space looking for evidence of leaking. Showed and explained each time he found damage. Took me up on the roof and thoroughly inspected and explained the damage and issues. It was evident that the owner was trying to hide the fact that the roof was damaged and leaks, but Paul was able to see though the fresh coat of paint and point out that the roof was damaged, neglected, and needed to be fully replaced. Although, the news was bad, it was good to find out this information before it was too late. Paul promptly sent a professionally written report with photos, and provided a quote to replace the roof and discussed the potential contingencies. I will use Paul from cert-a-roof again and would recommend him to anyone who wants to know the real condition of their roof through a thorough inspection.