The process was pretty smooth throughout. Andrea ensured we had wire instructions early and gave us ample time with email instructions when we needed to get things done.
Everyone at the First American Title company was friendly and answered my questions when I called. They are knowledgeable and provide great customer service.
Not much contact was made with the escrow officer, but then again, the less we hear from the escrow officer, the better ! They say no news is good news :) Overall, my experience with FAT was a positive one.
The team at First American Title were a pleasure to work with. Andrea was very helpful through the whole process and worked hard to get my home loan closed quickly. Amber made the notarization very easy. Thank you!
With the stress of already buying a home, you would assume that the title company would show the same level of concern and urgency if there are extenuating circumstances that causes unforeseen delays or issues. Instead of offering help, we were left with unnecessary attitudes with responses to our ongoing questions with the proceedings. On a side note, the notary was amazing and super helpful - Amber was a delight to work with during the closing part of the process. I would recommend researching the best escrow officer to help with escrow/title proceedings that will handle your case with great care and concern. It seemed like the escrow officer wasn't too concerned with us.
It was a very challenging experience. Had to to constantly reach out to escrow contact for updates. Very poor communication. The escrow officer had a negative attitude, and treated me as if she was doing me a favor by simply answering a question. This was the worse part of the experience.
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Seller Closed Mar '20 El Cerrito, CA
$360,000
Fast, professional, and courteous. The folks at First American Title are a pleasure to work with.
Everybody we spoke to about"title" and "escrow" made it seem that this was a tedious and time-consuming process. However, Andrea and Amber at First American Title made the process of closing on our first home quick, simple and easy. We signed our documents in less than hour thanks to their diligence and organization, and closed on time on a tight schedule. Definitely recommended!