A "software glitch" in their computer system provided a highly inaccurate preliminary cash-to-seller total for the sale of our home, which we were unaware of until the final closing disclosure was provided, less than a week before our closing date. We ended up having to pay much more out of pocket than we expected and were just lucky to have had the cash on hand ready in time. This large oversight could have cost us the purchase of our next home and we would have no where to live! In the end and through the coordination of many people, they did however provide a fair remedy for the situation to us. We are glad to put this behind us and hope future customers will not have to deal with this volatile situation as we had to.