I was told the Title person would show up at a certain time. I got not 1, not 2 but three phone calls of her arrival. This made me think the left hand did not know what the right hand was doing. I planned my day based on that. I stopped working and was eating my meal when she arrived. She showed up and expected me to stop everything. I thought I was the customer. I thought the customer was first. I told her I was going to finish my meal as I got 3 phone calls of when she was coming and she was 30 minutes early . I felt like a number and not a customer and the process was mechanical when it should be one of the happiest days of my life.