From the initial contact with Kathy Thomson and Michael Bulat via Redfin, our total experience has been 100% positive. As first time homeowners we were very impressed by this team of professional realtors who walked us through the whole process from finding the house of our dreams, answering many questions (sometimes at midnight), assisting us with the VA loan process, funding, easy docusign from the convenience of my cell phone , through the ever anxious escrow process and even following up after closing. I would definitely recommend to anyone that if you want an agent that is "with you every step of the way", contact Kathy or Michael. Thank you! James & Shannon - Very happy homeowners!!!!