Overall, our experience was good. Although Albanese mailed us our package and provided a UPS return ship label, I hand delivered the package to ensure it was delivered on time and complete. I asked to speak with our rep to have her review it while I waited to ensure there weren’t any issues. I never talked directly with our rep but after 5 minutes a staff member assured it was good to go. I had actually missed a signature, which makes me believe our package wasn’t fully reviewed when I dropped it off. Other than that issue, the overall process was professional.