The employees were pleasant and professional. There were two charges that I disputed -- late fee for condo charges and a rush fee for doc requests. I ordered the docs in plenty of time, and did not think I should be charged the rush fee. I also did not think I should be charged a late fee for the condo fee. Both charges were removed from the closing costs sheet when I protested. However, it disturbs me that the charges were on there at all. This is the kind of thing that just affirms a lot of the negative feelings buyers and sellers have about the whole process of buying and selling a home. Elite Title is probably no better or worse than most with respect to what I consider to be bogus charges. Make sure you understand every item on the closing docs and challenge anything that doesn't look right.