Tony at Better Mortgage was very helpful and communicative. He took over the loan process at the end of the process to ensure we closed on time. Unfortunately, Better Mortgage was not super easy to work with. The way Better works is that the borrower works with a different agent at each step fo the process. The process upstream of Tony had some kinks in it which made the process quite stressful.
At one point the appraisal processing became delayed for about a week which condensed our closing timeline and added stress.
There were also numerous occasions where we had questions or issues and could not easily get in touch with anyway at Better to address them.