We survey our customers, whether a deal succeeds or fails, and show you their reviews. Learn More
Redfin Agent
All Reviews
All2024 (3 Homes)
Carole went above and beyond on a tight deadline to get my offer submitted and accepted! She has been super helpful to work with.
House buyer closed Apr '24
593 Shady Brk, Glen Burnie, MD
593 Shady Brk, Glen Burnie, MD
$567K • 3 Bed, 3.5 Bath, 2554 Sq. Ft. • Multiple offers
Carole is an excellent agent who truly understands the “in the now” market. She is a stellar negotiator and clear communicator. Today’s market isn’t easy, but rest assure that having Carole on your side, you will find the home of your dreams.
Customer did not leave review comments.
Condo buyer closed Feb '24
14220 Jib St #5152, Laurel, MD
14220 Jib St #5152, Laurel, MD
$275K • 2 Bed, 2 Bath, 1060 Sq. Ft. • First-time buyer • Multiple offers
2023 (10 Homes)
Customer chose not to leave public comments.
House buyer closed Dec '23
1305 Starflower Ln, Odenton, MD
1305 Starflower Ln, Odenton, MD
$822K • New construction
Carole was an exceptional agent to work with for the purchase of our new home and the sale of previous home and we are not easy clients. Prior to her representation, we did not have any prior experience with agents. She handled some tough high stake situations for us with ease and professionalism. She always double checked things and made sure she was representing our best interests. She took feedback well and always wanted to know what she could do to improve to provide us with the best experience possible. We really appreciated working with someone of her caliber and the support of the redfin team was great as well (Susan and Angela). Carole is extremely outcome oriented and always provides a realistic perspective. She's responsive and detail oriented. Now that the process is over, I... Show More
Townhome seller closed Oct '23
3846 Cullingworth Rd, Burtonsville, MD
3846 Cullingworth Rd, Burtonsville, MD
$575K • 4 Bed, 3 Bath, 2214 Sq. Ft. • Multiple offers
Carole is the definition of a professional realtor. She worked with us to refine our preferences, needs, and wants for our family. Carole is knowledgeable, a great advocate, accessible, easy to work with, and passionate. She was especially adept with onboarding first-time homebuyers. We needed a lot of help and Carole was more than happy to provide. Additionally, she communicated well with her team so everyone was in the loop. Lastly, Carole stuck it out with us for 10 months or so with lots of ups and downs. She stayed persistent and consistent and we finally landed in our dream house! Thank you Carole, Kendra, Andrew and Baby Zion!
Townhome buyer closed Jul '23
9159 Helaine Hamlet Way, Columbia, MD
9159 Helaine Hamlet Way, Columbia, MD
$453K • 3 Bed, 2.5 Bath, 2062 Sq. Ft. • First-time buyer
Customer did not leave review comments.
Townhome buyer closed Jun '23
738 Olive Wood Ln, Baltimore, MD
738 Olive Wood Ln, Baltimore, MD
$375K • 3 Bed, 2.5 Bath, 2320 Sq. Ft. • First-time buyer • Multiple offers
Carole was so helpful during the entire buying process. Cannot recommend her enough with how much she helped us. Carole has your best interest at heart!!!
Townhome buyer closed Jun '23
14532 Mayfair Dr, Laurel, MD
14532 Mayfair Dr, Laurel, MD
$420K • 3 Bed, 3 Bath, 2392 Sq. Ft. • First-time buyer • Multiple offers
Carole was very detailed oriented in each house we looked at for the past two years. It made our ups and downs in the housing market so much easier. It was wonderful to have her every step of the way of finding our forever home for our family.
House buyer closed May '23
840 Janet Dale Ln, Severn, MD
840 Janet Dale Ln, Severn, MD
$691K • 6 Bed, 3.5 Bath, 3231 Sq. Ft. • Multiple offers
Found Carole randomly on Redfin and have never been disappointed. She's simply the BEST. She's very polite, good at negotiating, digs deep, and very thorough with providing info/details.
Customer chose not to leave public comments.
Patient and willing to communicate. Very nice!
House buyer closed Mar '23
400 E Oak Ridge Dr, Hagerstown, MD
400 E Oak Ridge Dr, Hagerstown, MD
$102K • 3 Bed, 1 Bath, 1081 Sq. Ft. • Multiple offers
Customer chose not to leave public comments.
House buyer closed Feb '23
10348 Kingsbridge Rd, Ellicott City, MD
10348 Kingsbridge Rd, Ellicott City, MD
$1.49M • 5 Bed, 4.5 Bath, 6344 Sq. Ft.
2022 (16 Homes)
Carole worked with us over several months through the buy and sale process. She provided timely market insights even as the market changed so rapidly around us. She gave us practical advice on fixes she recommended to sell the home and then let us decide which we felt were most appropriate for us. We ended up getting a high sale price for our home so we know with Redfin our home got a lot of exposure. Carole also helped us through the buy process of our new construction home. She attended multiple walk-throughs with us and it was good to have a professional who’s been involved in the sale of hundreds of houses on our side of the table. Would gladly recommend Carole to be your realtor in Howard County and beyond.
House buyer closed Dec '22
7422 Declan Road, Laurel, MD
7422 Declan Road, Laurel, MD
$912K • New construction
Carole helped us through our home sale process and gave us a specific recommended set of improvements to make prior to going on the market which was immensely helpful to get our home sold for the best price possible. She even loaned us some decorative items that helped make our home the most show-ready possible so we didn’t have to buy everything. She was on the front line during our open house and followed up with all interested realtors and remained in regular contact with the buyer’s agent throughout the offer process. Redfin in general took a great set of photos and helped market our home. Carole was accommodating to our schedule and was responsive to our many inquiries. I would gladly recommend Carole Heiss and would use her/Redfin again in the future should we want to sell a home... Show More
House seller closed Nov '22
9600 Chaton Rd, Laurel, MD
9600 Chaton Rd, Laurel, MD
$596K • 3 Bed, 2.5 Bath, 2322 Sq. Ft. • Multiple offers
Carole was a pleasure to work with. She was always happy to answer my questions and make sure I was positioned well for my home buying experience. Being a first-time homebuyer she helped me understand the whole process and made things really easy.
Townhome buyer closed Nov '22
8351 Daydream Cres, Pasadena, MD
8351 Daydream Cres, Pasadena, MD
$410K • 2 Bed, 3 Bath, 1872 Sq. Ft. • First-time buyer
Carole was very attentive, knowledgeable, and very easy to contact. I never had to wait long texting or through emails to receive a response from Carole. Problems were handled professionally and without delay. I was very pleased with Carole and highly recommend her services.
Customer did not leave review comments.
Townhome buyer closed Sep '22
215 Gallatin Ct, Westminster, MD
215 Gallatin Ct, Westminster, MD
$305K • 3 Bed, 2.5 Bath, 1080 Sq. Ft. • Multiple offers
She has worked with my family and i every step of the way. We are a military family and my husband has been deployed during this whole process. Because of her input and guidance we have bought our forever home. Thank you
Townhome buyer closed Jun '22
3380 Cormorant Dr, Laurel, MD
3380 Cormorant Dr, Laurel, MD
$450K • 2 Bath, 1600 Sq. Ft. • New construction • First-time buyer
Customer chose not to leave public comments.
House seller closed May '22
17308 Old Frederick Rd W, Mount Airy, MD
17308 Old Frederick Rd W, Mount Airy, MD
$547K • 5 Bed, 2 Bath, 2528 Sq. Ft. • Multiple offers
When I initially began looking to find someone to sell my home and help me downsize to a new home, I almost didn't want to bother with Redfin. Carole changed my mind. She is truly amazing person with great people skills, eye for detail, and professionalism. Carol listens, problem solves, and responded quickly and knowledgeably to questions or concerns I had throughout the process. There was a lot I didn't know, and Carole never lost patience walking me through the steps I needed to take (and sometimes repeat). Carole earned my trust, which is a BIG deal and says a lot about her character. Her confidence lifted me when I felt doubtful I'd ever have a contract accepted in the current sellers market. Carole's flexibility and willingness to shift her schedule around when mine changed at the... Show More
Condo buyer closed May '22
8388 Montgomery Run Rd Unit B, Ellicott City, MD
8388 Montgomery Run Rd Unit B, Ellicott City, MD
$307K • 3 Bed, 2 Bath, 1192 Sq. Ft. • Multiple offers
Carole was there every step of the way and did a great job of helping us find our home and seeing us all the way through closing!
Townhome buyer closed May '22
2926 Brocks Way Unit I, Ellicott City, MD
2926 Brocks Way Unit I, Ellicott City, MD
$523K • 4 Bed, 3.5 Bath, 2640 Sq. Ft. • Multiple offers
It was great working with Carole. It being by first time looking for homes, she was very informative on the process or anything I didn't understand. She also did a great job of checking on me from time to time and boosting morale when needed due to it being a tough market for buyers currently. Overall she gave great advise and guidance, making the process smoother than expected, but greatly appreciated. I would certainly recommend Carole to friends and keep her in mind for my own future endeavors concerning real estate.
Condo buyer closed Apr '22
3107 River Bend Ct Unit E002, Laurel, MD
3107 River Bend Ct Unit E002, Laurel, MD
$305K • 3 Bed, 2 Bath, 1299 Sq. Ft. • First-time buyer • Multiple offers
Carole worked with us tirelessly for months to find the perfect home. She submitted multiple offers on our behalf and never got discouraged or frustrated. She kept encouraging us to continue looking until an offer was accepted. We challenged her with creative ideas during this difficult housing market. When we decided to submit an offer on a HUD home, she did everything she could to make that happen.
House buyer closed Jan '22
3121 Hearthstone Rd, Ellicott City, MD
3121 Hearthstone Rd, Ellicott City, MD
$475K • 4 Bed, 1.5 Bath, 2761 Sq. Ft. • Multiple offers
Carole was very helpful and knowledgeable throughout the process. She helped us make decisions that resulted in multiple offers way above asking price. She was there every step of the way and we really appreciated her input and expertise.
Townhome seller closed Mar '22
8398 Tamar Dr, Columbia, MD
8398 Tamar Dr, Columbia, MD
$450K • 3 Bed, 3.5 Bath, 1945 Sq. Ft. • Multiple offers
Carole's expert advice secured our dream home and we cannot thank her enough! Our new home had multiple offers within just a few hours after being listed. Carole is the agent you can rely on in this extremely fast-paced market. Carole was highly efficient and communicated very well every step of the way. I will recommend Carole and Redfin to friends and family in the future!
House buyer closed Apr '22
407 3rd Ave Sw, Glen Burnie, MD
407 3rd Ave Sw, Glen Burnie, MD
$315K • 2 Bed, 1 Bath, 798 Sq. Ft. • First-time buyer • Multiple offers
Carole is very efficient, reliable and on the ball. She contacted me with all updates and any problems as soon as they occurred including weekends/days off.
Condo buyer closed Jan '22
4934 Columbia Rd Unit 1 54, Columbia, MD
4934 Columbia Rd Unit 1 54, Columbia, MD
$198K • 1 Bed, 1 Bath, 793 Sq. Ft. • First-time buyer • Multiple offers
Customer did not leave review comments.
Condo seller closed Jan '22
1140 Cove Rd #101, Annapolis, MD
1140 Cove Rd #101, Annapolis, MD
$300K • 4 Bed, 2 Bath, 1482 Sq. Ft. • Multiple offers
Carole has been our agent for almost 5 years. We needed to downsize and Carole was very patient with us as we searched for the perfect place. She helped us navigate through the purchasing process and then guided us as we prepared to sell our home. We were very happy with the help Carole gave us and to have her as our agent.
2021 (11 Homes)
My wife and I were able to close and move within record time all right at the edge of Christmas day thanks to Carole's hard work, and most of all caring. She answered all of our questions and more, giving us a chance to see everything more than once and getting a chance to ask our questions first-hand. We could not recommend more.
House buyer closed Dec '21
722 Edgehill Dr, Bel Air, MD
722 Edgehill Dr, Bel Air, MD
$445K • 3 Bed, 3 Bath, 1629 Sq. Ft. • First-time buyer
Carole is superb! Attentive, great listener and ALWAYS AVAILABLE! She is the best!! She made it possible for us to get our dream home.
Glad to work with Carole.
House buyer Offer Not Accepted Oct '21
2792 State Route 32, West Friendship, MD
2792 State Route 32, West Friendship, MD
$440K • 4 Bed, 2.5 Bath, 2492 Sq. Ft. • Multiple offers
I am incredibly grateful for my wonderful experience working with Carole. She is an outstanding realtor who really cares about helping her clients in the home buying process, always being available to answer any question and going above and beyond to help make the home buying process smooth and exciting. Again, I am so grateful to have worked with her!
House buyer closed Nov '21
9742 Michaels Way, Ellicott City, MD
9742 Michaels Way, Ellicott City, MD
$500K • 3 Bed, 2 Bath, 3017 Sq. Ft. • First-time buyer • Multiple offers
Carole has worked with us for several years in our endeavor to find the right type of home and location that would meet our specific needs. She was very patient and understanding as our concept of what would be best for us changed over time and through the experience of looking at various properties and locations. She was very helpful in advising us as to the best way to formulate an offer in order to acquire the property we wanted. Carole will definitely be the agent who helps us sell our current home in the next few weeks.
Condo buyer closed Oct '21
11125 Chambers Ct Unit R, Woodstock, MD
11125 Chambers Ct Unit R, Woodstock, MD
$370K • 2 Bed, 2 Bath, 1611 Sq. Ft. • Multiple offers
Carole was fantastic, very flexible and offered us a lot of support through a very daunting process
Townhome buyer closed Sep '21
8217 White Star Crossing, Pasadena, MD
8217 White Star Crossing, Pasadena, MD
$415K • 3 Bed, 2.5 Bath, 2332 Sq. Ft. • First-time buyer • Multiple offers
Customer chose not to leave public comments.
Townhome buyer closed Aug '21
3489 Cormorant Dr, Laurel, MD
3489 Cormorant Dr, Laurel, MD
$446K • 3 Bed, 3 Bath, 1563 Sq. Ft. • New construction • Multiple offers
She was great. She made me feel extremely comfortable. However about midway through the process, she wasn't as quick to respond and she didn't follow up with me as quickly.
Condo buyer closed Aug '21
7627 Stony Creek Ln, Ellicott City, MD
7627 Stony Creek Ln, Ellicott City, MD
$275K • 2 Bed, 2 Bath, 1105 Sq. Ft. • First-time buyer • Multiple offers
Carole was excellent in helping to find a home. During our search, she asked extremely relevant questions that we hadn't considered. Carole clears the fog and worry of moving into a new place. Although we ultimately did not purchase a home, if we change our mind, we will contact Carole first.
Townhome buyer Offer Not Accepted Jul '21
629 Cross Chase Dr, Millersville, MD
629 Cross Chase Dr, Millersville, MD
$470K • 3 Bed, 2.5 Bath, 1903 Sq. Ft. • Multiple offers
Carole will go the extra mile to work for the client . We are very pleased with selling and buying our homes with Carole
House buyer closed Jul '21
208 Beach Rd, Pasadena, MD
208 Beach Rd, Pasadena, MD
$405K • 3 Bed, 2 Bath, 1564 Sq. Ft. • Multiple offers
Customer chose not to leave public comments.
Townhome seller closed Mar '21
10074 Wincopia Farms Way, Laurel, MD
10074 Wincopia Farms Way, Laurel, MD
$583K • 3 Bed, 3 Bath, 2560 Sq. Ft.
2020 (3 Homes)
Carole was wonderful to work with in selling my home. She was very professional and always available to answer a phone call or swing by when I needed to discuss something with her. Carole went above and beyond in making sure our home was ready to put on the market. From our first meeting to the closing date, she was on top of everything and made selling my home effortless. I believe having Carole as my agent was the key to getting my house under contract in less than a week of going on the market.
Carole was wonderful. We were a challenging client, trying to find a new home in a very narrow price range and specific geography in a short period of time. She was the best real estate agent I've ever worked with in terms of responsiveness.
Customer chose not to leave public comments.