We survey our customers, whether a deal succeeds or fails, and show you their reviews. Learn More
All Reviews
All2025 (4 Homes)
5.0
Working with Jim Reed as our Redfin buyer's agent was an outstanding experience from start to finish. Jim was exceptionally helpful, guiding us through every step of the home-buying process with genuine care and expertise. He patiently toured us around Boston, thoroughly covering all the neighborhoods we were interested in, always going the extra mile to ensure we felt informed and confident. When it came time to place an offer, Jim’s strategic insights and strong negotiation skills made a huge difference, helping us craft an offer that stood out in a competitive market. Towards the end of our home buying journey, even though it wasn't required, Jim was right there by our side at the closing, offering support and reassurance as we completed the final paperwork with our attorney. Beyond... Show More
Condo buyer closed Jul '25
37-39 Lamson St #2, Boston, MA
37-39 Lamson St #2, Boston, MA
$789K • 3 Bed, 2 Bath, 1002 Sq. Ft. • First-time buyer • Multiple offers
5.0
I was referred to Jim Reed had no connection to redfin just his name was recommended to me not sure by who
0.5
Concerns Regarding Jim Reed’s Representation as Buyer’s Agent During our recent condo purchase in Chestnut Hill, MA, we found key aspects of Jim Reed’s representation lacking—particularly regarding a balcony door latch that posed clear safety and security risks. Prior to closing, we explicitly requested that the seller repair the faulty latch. Jim advised that the condo association would handle it, and we relied on this assurance in moving forward. However, after closing, our outreach to both the condo association and building superintendent yielded no action. The door remained unsecured, ultimately requiring us to cover the cost of repairs. This experience highlights the importance of agents securing written commitments for repairs before closing. While Jim was communicative, we... Show More
Agent Response:
Thank you for taking the time to share your feedback. While I was disappointed to read this review, I genuinely value all input from my clients as it helps me grow both personally and professionally.
This review is not reflective of the level of service I have consistently provided throughout my years as a full-time real estate agent. I take my role as an agent, consultant, advocate, and fiduciary incredibly seriously, and I am passionate about looking out for my clients' best interests every single day.
In this case, I understand the frustration regarding the broken lock on the sliding glass door. Unfortunately, this issue was missed by the buyer’s home inspector, who was not someone I recommended, and it was only discovered during the final walkthrough. Given the last-minute timing, the most efficient way to address the concern was to go through the client's real estate attorney, who was already handling the closing. Had I been made aware even one day earlier, I would have gladly stepped in to negotiate a credit on the client’s behalf.
Despite the circumstances, I offered to purchase a temporary lock from Home Depot to help address the issue until the building superintendent could complete the repair.
I care deeply about the work I do and the clients I serve. This is the first time I have received less than a five-star review in my career, and while that is disappointing, I will treat it as a learning experience and continue to improve wherever I can.
I truly wish this client all the best in their new home and all future endeavors.5.0
Customer chose not to leave public comments.
Condo buyer closed Feb '25
505 Shawmut Ave #4, Boston, MA
505 Shawmut Ave #4, Boston, MA
$840K • 2 Bed, 1 Bath, 759 Sq. Ft. • First-time buyer • Multiple offers
About us
Find us
Subsidiaries
United States
CanadaCopyright: © 2025 Redfin. All rights reserved.
Updated January 2023: By searching, you agree to the Terms of Use, and Privacy Policy.
Do not sell or share my personal information.
REDFIN and all REDFIN variants, TITLE FORWARD, WALK SCORE, and the R logos, are trademarks of Redfin Corporation, registered or pending in the USPTO.
California DRE #01521930
Redfin is licensed to do business in New York as Redfin Real Estate. NY Standard Operating Procedures
New Mexico Real Estate Licenses
TREC: Info About Brokerage Services, Consumer Protection Notice
Rocket Mortgage is an affiliated business of Redfin. All mortgage lending products and information are provided by Rocket Mortgage, LLC | NMLS #3030; www.NMLSConsumerAccess.org. Licensed in 50 states. This site is not authorized by the New York State Department of Financial Services for mortgage solicitation or loan applications activities related to properties located in the State of New York. For additional information on Rocket Mortgage or to receive lending services in the State of New York, please visit RocketMortgage.com.
Rocket Mortgage, LLC, Rocket Homes Real Estate LLC, Rocket Card, LLC, RockLoans Marketplace LLC (doing business as Rocket Loans), and Rocket Money, Inc., are separate operating subsidiaries of Rocket Limited Partnership. Redfin Corporation is an affiliated business of Rocket Limited Partnership. Each company is a separate legal entity operated and managed through its own management and governance structure. Rocket Limited Partnership is an indirect, wholly owned subsidiary of Rocket Companies, Inc. (NYSE: RKT).
If you are using a screen reader, or having trouble reading this website, please call Redfin Customer Support for help at 1-844-759-7732.
REDFIN IS COMMITTED TO AND ABIDES BY THE FAIR HOUSING ACT AND EQUAL OPPORTUNITY ACT. READ REDFIN'S FAIR HOUSING POLICY AND THE NEW YORK STATE FAIR HOUSING NOTICE.