Jim joined Redfin in 2024. Previously he was a top-producer at a boutique firm in Boston and has served buyers, sellers, and investors in Boston and around the suburbs. Prior, he was a licensed real estate agent with a 5-Agent team at a national firm in Brookline that completed over $90M in 2019. He brings a vast network of local providers, an expert team, and deep resources for his clients to ensure efficient and smooth transactions. Prior to his career in real estate, Jim worked in account management for Blackrock and Citigroup where he gained valuable institutional client service, financial planning and asset modeling experience.
Jim earned a B.A. from the University of Denver. Jim lives in Brookline and is a proud father of two daughters.
"Fabulous property, elegant detail and quality construction. Super-high ceilings and charm galore. Will offer tons of 'pride of ownership' to the next owner."
Concerns Regarding Jim Reed’s Representation as Buyer’s Agent During our recent condo purchase in Chestnut Hill, MA, we found key aspects of Jim Reed’s representation lacking—particularly regarding a balcony door latch that posed clear safety and security risks. Prior to closing, we explicitly requested that the seller repair the faulty latch. Jim advised that the condo association would handle it, and we relied on this assurance in moving forward. However, after closing, our outreach to both the condo association and building superintendent yielded no action. The door remained unsecured, ultimately requiring us to cover the cost of repairs. This experience highlights the importance of agents securing written commitments for repairs before closing. While Jim was communicative, we believe stronger advocacy and due diligence were warranted. Buyers deserve representation that ensures critical safety concerns are resolved—not deferred.
Thank you for taking the time to share your feedback. While I was disappointed to read this review, I genuinely value all input from my clients as it helps me grow both personally and professionally.
This review is not reflective of the level of service I have consistently provided throughout my years as a full-time real estate agent. I take my role as an agent, consultant, advocate, and fiduciary incredibly seriously, and I am passionate about looking out for my clients' best interests every single day.
In this case, I understand the frustration regarding the broken lock on the sliding glass door. Unfortunately, this issue was missed by the buyer’s home inspector, who was not someone I recommended, and it was only discovered during the final walkthrough. Given the last-minute timing, the most efficient way to address the concern was to go through the client's real estate attorney, who was already handling the closing. Had I been made aware even one day earlier, I would have gladly stepped in to negotiate a credit on the client’s behalf.
Despite the circumstances, I offered to purchase a temporary lock from Home Depot to help address the issue until the building superintendent could complete the repair.
I care deeply about the work I do and the clients I serve. This is the first time I have received less than a five-star review in my career, and while that is disappointing, I will treat it as a learning experience and continue to improve wherever I can.
I truly wish this client all the best in their new home and all future endeavors.
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