Jim's Reviews

Overall, not bad. Prompt response on both email and phone, handled most thing professionally. But anyone who wants to use Redfin agents please remember this - you get what you pay for. You need to go through all the documents carefully yourself, expect small / big mistakes here and there. Don't expect Redfin agent to do much presentation / negotiation. And be careful about their recommended contractor / inspector etc, they might be pricy. But well, with them earning that little commission (after tax it's less than 1%?), you can't expect too much right? :)

Jim helped us get a house with a reasonable price even though there were multiple offers. He also patiently answered many of our questions. We appreciate his expertise and would happily recommend him. Special thanks also go to Jen Beehler and Brad Le for their help, especially when Jim was on vacation.

Very attentive. All details covered and my interests were enthusiastically observed. Thank you.

Jim and his team were a pleasure to work with through the home buying process. They were extremely knowledgeable, patient with our new homeowner questions and very responsive. They walked us through each step in the process and helped us work through challenges that arose. We appreciated Jim's candor and honest advice on a host of issues that required objectivity and felt like he was acting in our best interest. Above all out of an agent we wanted someone who was honest, objective, trustworthy, responsive and knowledgeable. Jim and his team met each of these. Would recommend him to my friends.

I didn't have very much exposure to Jim during the process. We talked for a while about the offer we wanted to make and he encouraged me to raise it, as well as make an "as-is" offer to make it more attractive. The offer was accepted and then everything else was taken care of by his assistant. I don't know whether to praise Jim for helping up get the offer accepted right away or if I should critique him for making me concede a bit on price and details.

Working with Jim Holt and his crew has been a great experience. Especially if you've bought a house before it is a no-brainer. Having control over the terms, price, and process of the transaction was very valuable for us.

Jim, Jen, and Jane handled both a home purchase and sale for me. I've already said how great they were with the purchase, but they also were great with the sale. Even though Redfin hasn't represented sellers nearly as much or long as they have buyers, so sometimes I could tell -- but Jim & Co. worked harder to make sure things got done, and got results. Plus you can't beat the price; the way it worked out, the purchase rebate paid for the sale commission!

Jim is there to answer questions with well thought out answers in a very timely manner, given the demands on his time. Jen, on Jim's team, is a valuable asset to help grease the wheels of a transaction and direct appropriate questions Jim's way when she isn't in a position to answer. I went into making an offer using Redfin with the expectation that I would do most of the legwork. However, I found Jim and his team to be there whenever additional assistance or followup was required. I also worked early on with Jane to see a lot of open houses, and was very happy with the objectiveness and professionalism from the overall team.

I am very pleased with Redfin. Jim and the team were very professional. Jim was available whenever I needed his advice. He guided me through the steps and negotiation process better than my previous full service agents.

Jim helped us figure out a good price to offer on the house and stayed in ready communication with us throughout the purchasing process. His assistant proved particularly helpful, outlining all the steps that needed to be completed in a prompt fashion. The downside is that Redfin gives very little advice about the actual condition of the house when you're ready to buy, and you never have any human interaction with Jim. In addition, they seem to want to push you to get the deal done, although that's expected of any agent.

The overall experience is positive. Jim is always quick to respond and Jen is very helpful, even though we never get a chance to see them in person. Everyone we met along the way is friendly. We will recommend them to Buyers who are readily self-educated on the real estate market and are able to get everything done in the cyber world. We take half point off due to the lack of inter-personal communication and advice on offer strategy. Compared to a one-man full service agent, Redfin Buyers will meet a few different people, need to run their own errands, and even converse with Seller's agent more often. Redfin agent may never physically see the house so he can not give you advice on any house condition issue when making an offer. We also encountered a communication crosshair broken at one time but no one stood at our side fighting for our rights. The downside can be partially compensated by the rebate saving. Redfin website is great but links for school distrct information may not be correct and can be improved. Rebate mailing was very fast too. We are 9.5/10 satisfied with our 1st time purchase with Jim and his team.

Jim was excellent, friendly approachable and knowledgeable. Jen and Jim made sure we took care of everything on time and guided us through various issues. I would use Redfin again in the future.

Jim was very professional and friendly. The whole process seemed very streamlined and Jim managed to help us beat out a competing offer. The only issue I had with using Redfin was that with the increase in the number of home sales over the summer Jim seemed a bit over-subscribed. I would highly recommend using Redfin to anyone who prefers using the internet to do their own research.

As first-time homebuyers, we appreciated Jim's experience and insights in guiding us through all the ins and outs of the process, especially strategic aspects like the offer amount, contract clauses, negotiations, etc. We particularly appreciated Jim's professional attitude, and we never felt rushed or pressured by him even after multiple offers and counteroffers with tight deadlines. We do wish that Jim could have helped more in coordinating with external parties like the mortgage company and the escrow company, as it was confusing at times to figure out which party needed which documents and whether the buyer or the seller was supposed to provide them, and we were concerned about closing on time due to this confusion.

Jim is a first-rate agent: patient, knowledgeable, efficient and a clear communicator. Highly recommended.

Jim, Jen, and Jane were very professional, thoughtful, and friendly. I am extremely satisfied with how they helped me find and buy a beautiful home. Plus the Redfin online tools are second-to-none!

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Jim walked us patiently and competently through the entire process. His recommendations were spot on, especially during the offers, counter-offers phase. A special note for his assistant Jennifer who took over once the offer was signed and took care that everything that needed to be done was done right and in time. Many thanks to both of them!

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Jim efficiently assisted us during the whole process. His main quality was the speed at which he replied to our emails and the clarity of his answers to our questions. As first time home buyers, we would have welcomed a bit more of personal advice though, whereas Jim provided us mostly with neutral objective comments. Our only real complaint goes to Jim's cell phone, which made us feel every time like we were sooo far away... Thanks Jim for helping us anyway. We are happy home owners now.

You pay nothing and in fact you get money back so, I have to agree with others in saying, "you get what you pay for". Basically a paper handling arrangement. Too slow to respond and react. In a bidding war?, forget about it. Not much expertise shared. We basically handled every detail of putting our deal together. Agent just filled out papers for us according to our instructions and faxed them. Terrible home inspectors, find your own, don't use redfin's referred inspectors. Service is not for the meak or lazy buyer. Put up with experience for the refund which came in handy when putting in a new kitchen after closing. May use service again but only because of the refund.

We discovered Redfin via its excellent website which allowed us to follow very easily the housing market and select the houses to visit. We had more information than any traditional agent could provide. When we were ready to make an offer, we hesitated a bit to use a Redfin agent fearing that he would be "shun" by his peers. The bad and stressful experience we had with a traditional agent and the attractive refund made us give Redfin a try which we don't regret at all. Jim was really accurate in his estimation of the house price, and never pressured us to offer more than necessary. As we were out of town at the close of escrow, they picked up the keys for us and came on July 4th to give them to us! Jim and his team were extremely professional and impressed us with the quality of their service. I absolutely recommend Redfin to anyone who want to buy an house without any hassle.

Jim was very good. He always responded to our questions quickly and was able to help us (new homebuyers) throughout the process. We were a little nervous at first about working with someone that we had never met but after a couple of emails and phone calls, it didn't matter at all.

I'm sure Jim is a good agent. However I feel he have been overwhelmed with the amount of work. Because I can never get Jim on the phone. There was always a 24-48 hour turnaround. This was my first home purchase, and I felt I wasn't given the needed attention - explanation on the forms I was signing, run-through of the disclosure reports, details to timelines, and followup on the varing milestones in the home purchase status. I have only met Jim once in my whole transaction. There was no explanation on what the process entailed, until I brought it up to Jim. I felt there was a disconnect between Jim, my loan agent, and myself. I was constantly the one to ask for status. I would recommend Jim, if you're REALLY familiar with the home purchasing process. However if you're new and need some hand-holding, you might be want to reconsider.

Overall very positive experience, but would have appreciated more regular communications from the Redfin team at times (esp. as a first-time homebuyer!).

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Overall, Jim was straightforward and I did not encounter any issues working with him on my recent transaction. But due to the volume of offers a lead agent handles at a given time they may not have all the information on a property.

Jim was great to work with! He was great with clearing up all the confusion that comes with home purchasing. I would definately work with him again, and have recommeded him to others as well. He is quick and responsive (Which is very important when making such a big purchase), and will definately help you with your home purchase.

Jim provided excellent service-- he was very knowledgeable and protected our interests throughout the process. Additionally he was always responsive and friendly. We would absolutely work with Jim again and have already recommended him to our friends.

I had the a most pleasant experience with Jim Holt and the Redfin staff. I would recommend Redfin to anyone in the Bay Area. We familiarized ourselves with the neighborhood through a sequence of open houses, then saw some houses with our touring agent Jane @ Redfin, submitted 2 bids with Jim, the second of which we closed on while getting our mortgage application in order. Jim + staff offered the full attention of a "full service" agency with email + physical coordination with super prompt attention.

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Looking back, I can't believe I never met Jim. I literally called or emailed him at least 5 times a day for over a month. And as everyone says, he thoroughly replied and gave me complete answers to each of my questions, and reassured me and re-explained things when I had any doubts or felt anxious. Trust me- I had lists of questions in each email, and I'm connected to a computer terminal 24 hours a day, and Jim always replied to emails quickly, even on weekends and evenings. This was my first experience buying anything that required a (HUGE!) loan [special thanks to my mortgage loan officer, Theresa Allen, over at TheresaAllenLoans.com who even showed up at my final signing! :)], and I started out completely distrusting the system and felt like real estate agents were like car sales people (e.g., their gain means my loss). Although I believe that is still generally the case, I don't believe it is for Jim and the crew I worked with at Redfin. Jane (the only team member I met) was extremely friendly, and was always flexible when I was late or ran into delays, extensions, or had to wait an extra 2 hours for the carpet measuring people to complete their work after showing up late. Thank you Jane! Thank you Regina (another team member who kept all of my files organized and time-lines clear)! And thank you Jim!

Prompt and very helpful service throughout the buying process.

Jim kept my interests of primary importance in the purchase of my home. He was always responsive and promptly kept me informed about any activity during the transaction. He always returned my phone calls or emails immediately. The timeframes in the purchase for releasing contingencies turned out to be too short and, this being by first home, I relied on Jim to advise me about the adequate timeframes. That being said, there were unforseen circumstances (the house didn't appraise) that made the timeframes difficult to meet. Overall, I would highly recommend Jim's services.

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I'm a big believer in shifting to a new and more cost effective model for real estate sales and Redfin is a step in the right direction.

We ended up working with three different agents, each one was great, knowledgeable, excellent communication skills, very professional.

Jim was very professional and attentive to my homebuying needs, which were quite extensive given this was my first purchase. He was very thorough in all of his efforts and was helpful in keeping me in the loop as the process moved from one stage to the next. I also appreciated Jim's responsiveness as it never took very long to get a hold of him or to receive a response if I had requested something. I have dealt with other real estate agents and never came away very impressed as I felt like I was just another potential commission (not client) but I can confidently say that Jim and Redfin made me feel appreciated and valued as a client and this is just what I was looking for in a firm and realtor to represent me. Thanks for all the hard work and for helping to make a very big life decision as painless and stress-free as possible.

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The website is the best tool for searching and the closing was relatively smooth

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Very satisfied. Great job.

Was a great experience and love the easy of use of the online product.

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Jim Holt was absolutely great! He and Regina worked together to make sure that everything went smoothly. We had bid on several houses in this area before getting into contract on this one. Of those houses, we bid several with Jim and several with another agent from another agency. It never seemed like the other agent from the different agency represented us; instead, she seemed more interested in remaining one of the good ol' boys. Jim represented us only, getting us the property we really wanted at a very good price! Thanks, Jim!

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Your website is excellent.

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Basically, it was mediocre service with a lot of whining at a much lower price than normal. I would recommend it to people who know what they are doing and are willing to manage all the details themselves. The basic idea is great but the execution left a lot to be desired. The technology seems fine, the basic structure of the roles seems fine. You probably need a basic shift in mindset: the bottom line is that you are a service company, not a technology company. Everyone that touches the customer needs to understand that. When I have a Senior Vice President chew me out for expecting a call back from an agent, it makes it clear that you don't understand that.

1. Since traditional real-estate agents are now beginning to offer 50% discounts to buyers, redfin's policy of touring only 2 houses for free might not work in the future. Buyers will consider the difference between 50% and 66% and see what else they're getting with traditional RE agents.2. Also, redfin works great in a buyer's market where houses stay on the market for several open houses before selling. Redfin should have an alternate plan for a seller's market where RE agents try to sell houses before they get on the market.3. I also found that my agent could pull out lot more info than I could. For instance, the agent was able to tell me that a particular property was re-listed with a different MLS number. Such information must be exposed to the end user.

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I would like to see what houses are sold and for how much. This information was sparse.

Provide a more detailed email of dates that forms are due to be returned.Provide moving and city resources for new property.

I wish I had used the Redfin agent to look at the property with us (we relied on open home only) - he/she would have noted some things that we didn't capture during open homes (old appliances, etc)

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I recommend because of the refund. Timeliness in response to setting up viewings was not as quick as indicated on web site. I would have liked more feedback in comps for structuring the offer. Jim, Regina, and Chris were all extremely friendly. The website often did not show properties that were listed on MLS. This information was forwarded back to Redfin when I noticed issues. I would recommend Redfin to people who are patient with the system and finding their own place, making their own offer. Lastly, I would like more assistance walking through the paperwork. I felt rushed to sign and meet deadlines when I was signing loan documents for escrow because they were late from lender/escrow. The bank/escrow did not seem familiar with Redfin's policy of crediting applied toward closing costs.

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Great site! Great job!

We had a positive experience with Redfin. We knew going in that it made sense for us, as we already had a good idea of what we were looking for and had been monitoring the market in the areas of our choice for several months already. We think that Redfin presents a viable and much needed alternative to traditional realtors. We really like the information Redfin provides on the website, and between Jim, Chris and Regina, we did not feel any less taken care of than we'd have been with a traditional agent. In fact in many ways it was a better experience. We always found all three of them to be very helpful and accomodating to our requests. The check at the end was very welcome too. Overall a very good experience for us.Keep up the good work!

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Allow for more home tours; have a monthly 'come meet' Redfin agents event to alleviate any concerns folks have

It was a pleasure using Redfin. Jim Holt was great, as was Regina Puzon. Both made the process almost painless. They were professional, prompt, and friendly. While we hope we won't be buying another home anytime soon, we woul dnot hesitate to use Redfin again.

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Some advertising might be helpful. Instead of offering 1 free house showing, maybe 3 would be better.

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Limit the number of transactions an agent is handling at the same time. often the agents are not available immediately

It'd me nice to get the refund a lot faster. Once a home is bought, especially for a new home buyer, there are a lot of expenses that the redfin refund will help with.

I think a person needs to have a pretty good idea what he/she wants before coming to Redfin. Maybe a more personal experience can be provided for those who need it.

(1) Would help if you have a online checklist that marked process status etc. Would also allow users to determine where they are within the whole cycle and what's coming up next.(2) Document sharing/management could be better. E.g. an online doc mgmt feature where you could organize and store all important documents. While Redfin does try and reduce paperwork, it's still a lot! Not necessarily Redfin's limitation, but its a value gap that only an online service could improve!

We're very happy with the service Redfin provided. Jim, Angela, and Chris made the whole first-time homebuying process all too easy. I will recommend Redfin to everyone my friends and family who are in the market for buying or selling their homes.

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