Joyti's 2-Star Reviews

Customer chose not to leave public comments.

I was not excited about Joyti's performance. She didn't know or bother to research the house. It had been on the market for much longer than we thought and there were other items with it which could have been revealed. Like there's cracked cement under the carpet - or the orig asking price was higher than we thought. I felt like she was working for the seller at times - especially during the price negotiation. She was not confident and the deal almost fell apart because of that. We were pre-approved (of course) but she couldn't even relay that info to the seller's agent with confidence which put us in a position of weakness throughout the deal. I mean, who gets served with a notice to perform in this market? She knows FHA loans take a long time. The house has been listed for more than 2 yrs (not 2 months as reported) and there weren't any other offers. We also inquired about another property originally, but didn't hear back in a timely manner.I would not recommend Redfin fully to anyone I know. It takes a certain type of person who is willing to do the research and negotiating strategy and is not for most. There definitely needs to be a refersher course for the folks in price negotiation and reading the market. Sara Masey was great though - she was pleasant and performed in spectacular fashion.Katrina Jauregui should be fired. You do not want that woman representing your company. She was rude and curt during every interaction. She was my first contact with Redfin and she never called me back, followed up on anything, nor did she seem to care that I was pre-approved, had a list of 6 properties that I had seen and was ready to buy. I actually met her one day at the property where she said she was angry she had to meet me there - and since Redfin was giving part of the commission back, she shouldn't have to do anything. I almost told her off, but I bit my lip and left her alone. Thankfully I never saw her again. Please ensure that she does not see ONE CENT from this sale. Hopefully, the recent changes to the Redfin service will improve the process, as it seems all of them are ones I would have recommended (except the refund decrease of course) - but I do understand why the change was made.